Assets Import Requests turns a bulk CSV import into Jira Assets into a self-service, approval-gated ticket flow — so requesters don't need Assets admin access to get data imported, and nothing gets created or updated in Assets without an approver reviewing the mapping first.
Document Assets Import Requests — User Guide
Version 1.0
Last Updated 2026-09-18
Audience Requesters, approvers, and Jira administrators using Assets Import Requests
Status Final
Support Contact [email protected]

Table of Contents

  1. Purpose and Scope
  2. Definitions
  3. Administrator Setup
  4. Requesting an Import
  5. Reviewing and Running an Import
  6. CSV File Specification
  7. Troubleshooting Reference
  8. Known Limitations

1. Purpose and Scope

1.1 Purpose

This document describes how to install, configure, and use Assets Import Requests — a Jira Service Management application that provides a self-service, approval-gated process for bulk CSV imports into Jira Assets. It is intended to serve as the complete reference for all three user roles associated with the application: administrators, requesters, and approvers.

1.2 Intended Audience

Role Relevant Sections
Administrator Section 3
Requester Section 4
Approver Section 5
All roles Sections 1, 2, 6, 7, 8

1.3 Document Organization